Policies

Reservations:

A credit card will be required to secure a reservation for your event.  Your card will not be charged until the event is concluded.  The Game Machine accepts Visa, Mastercard, American Express, Discover, and Cash.  Paypal or Venmo can also be arranged upon request.  Sorry, checks are not accepted.

Cancellations or Changes:

A cancellation fee of $50 will be charged if a reservation is cancelled at any time.  The cancellation fee will be charged to the credit card used to secure the reservation.  A $25 change fee will be added to the final bill for any needed rescheduling after the initial reservation is accepted.  Change fees will be charged at the conclusion of the event.

Travel:

We will serve anywhere in Utah and neighboring states! For locations beyond the Salt Lake City area, 40 miles or greater drive from Sandy, Utah, a travel surcharge will be added to the cost of your event.  This charge will be dependent on the distance from our home location, and at the discretion of The Game Machine.

Pictures:

The Game Machine team will be taking pictures from the inside of the trailer as your event is going on to help capture and save the fun memories which will be shared with you after the event.  The Game Machine reserves the right to use any photos for marketing purposes.  If you do not wish for these photos to be taken, please notify the team before the start of the event.

Damage/Injury:

All liability for injuries or damages sustained is the responsibility of the client or property owner.  The Game Machine and its team is not responsible for any property damage occurred if the gaming trailer is parked on the client’s property at the request of the client. Any damage to the trailer or equipment within as the result of careless or willful actions of the client and the clients guests will be the financial responsibility of the client.

Food and Drink:

To maintain a clean environment for all participants, no food or drink is allowed in the gaming trailer at any time and must be kept outside.

Alcohol and Drugs:

Absolutely no alcohol or drugs will be tolerated in or around the gaming trailer at any time without special arrangements with The Game Machine team.

Inclement Weather:

The Game Machine is designed with climate controls, and can operate any time of the year!  In the event of severe inclement weather, The Game Machine reserves the right to reschedule or cancel your service to guarantee the safety of everyone.

Game Ratings:

The Game Machine offers games for everyone, but recognizes that not all content is appropriate for everyone.  All “M” rated titles will only be available if all participants are over 18, or at the discretion and approval of a responsible parent or guardian.

Parking:

The Game Machine requires a minimum of 50 feet of level ground to park and operate.   We will typically park on the street in front of your location, but it is up to the customer to ensure that adequate space is available at least 30 minutes before the start of the event.  This will allow The Game Machine to start the event on time.

Privacy Policy:

The Game Machine respects your privacy and private information as much as our own. We require certain information to be collected for the event reservation to be secured.  This information is collected through multiple methods, whether through our website, partner services, or over the phone.  Any information collected by The Game Machine is solely used for the reserved event, and is not shared or sold in any manner.  The Game Machine utilizes services such as Square to process payments as well as schedule appointments.  Square’s privacy policy is located here: https://squareup.com/us/en/legal/general/privacy-no-account